Kot, Tetiana M.Reverchuk, Andrey V.Globa, Larysa S.Schill, Alexander2014-03-142014-03-142012Complex approach to service development / Tetiana M. Kot, Andrey V. Reverchuk, Larysa S. Globa, Alexander Schill // Telecommunication Sciences : international research journal. – 2012. – Vol. 3, N. 2(5). – P. 19–29. – Bibliogr.: 16 ref.https://ela.kpi.ua/handle/123456789/7005enArticleРр. 19-29621.39