Kot, TetianaReverchuk, AndreyGloba, LarysaSchill, Alexander2020-10-132020-10-132012Kot T., Reverchuk A., Globa L., Schill A. (2012) A Novel Approach to Increase Efficiency of OSS/BSS Workflow Planning and Design. In: Abramowicz W., Kriksciuniene D., Sakalauskas V. (eds) Business Information Systems. BIS 2012. Lecture Notes in Business Information Processing, vol 117. Springer, Berlin, Heidelberg, pp 142-152https://ela.kpi.ua/handle/123456789/36737This is a pre-print of an article published in "Business Information Systems, 15th International Conference, BIS 2012, Vilnius, Lithuania, May 2012. Proceedings". The final authenticated version is available online at: https://doi.org/10.1007/978-3-642-30359-3_13enOSS/BSSservice planningworkflow designDia editorArticlePp. 142-152https://doi.org/10.1007/978-3-642-30359-3_13