Management of business communication and conflict situations in the process of improving financial literacy of personnel
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Файли
Дата
2025
Науковий керівник
Назва журналу
Номер ISSN
Назва тому
Видавець
КПІ ім. Ігоря Сікорського
Анотація
This article examines the critical role of business communication and conflict management in the successful implementation of financial literacy programs for personnel. The study reveals a strong positive correlation between the perceived effectiveness of internal communication channels and the final level of financial knowledge acquisition among employees. Typical conflicts arising during training are analyzed, with their primary causes being disparities in prior knowledge, resistance to change, and unclear communication. The research demonstrates that integrative conflict resolution methods, such as negotiation and mediation, are the most effective in the long term, as they resolve disputes while building trust and improving team communication. An integrated model is proposed, illustrating that sustainable success requires the synchronized management of three core processes: communication, conflict resolution, and financial education, all coordinated by a central change management function. The findings provide organizations with practical recommendations for optimizing communication infrastructure, implementing flexible conflict resolution mechanisms, and developing a holistic personnel development strategy, ultimately enhancing the organization's financial resilience and adaptability.
Опис
Ключові слова
financial literacy, business communication, conflict management, personnel development, change management, фінансова грамотність, ділова комунікація, управління конфліктами, розвиток персоналу, управління змінами
Бібліографічний опис
Shcherbak, V. Management of business communication and conflict situations in the process of improving financial literacy of personnel / Shcherbak Valeriia, Yatsenko Valentуna // Економічний вісник НТУУ «КПІ» : збірник наукових праць. – 2025. – № 35. – C. 84-89. – Бібліогр.: 11 назв.